Job Title: Accounts Receivable Lead About the Role: The Bogota Finance Service Center provides comprehensive financial support to all companies within the Americas region. Our services encompass treasury management, source-to-pay processes, precise accounting, efficient travel management, thorough contract fulfillment, accurate billing, and effective collections. In this role, you will lead a Collections team to ensure timely debt recovery and maintain positive relationships. Responsibilities include overseeing collectors, developing strategies, analyzing data to optimize performance, and meeting KPIs and SLAs. We are seeking a highly skilled and experienced professional with a strong background in collections, strategic thinking, team building, and talent development. Key Responsibilities: - Lead and support a diverse team of professionals to achieve collective goals. - Ensure timely cash collections by collaborating with collectors on their portfolios, supporting achievement of KPI and SLA targets, providing guidance and mentorship to enhance performance, and identifying opportunities to improve processes, people, and systems. - Facilitate investigations and negotiations with customers or sales teams to address and resolve escalated issues and concerns. - Monitor and review cases or escalated situations to ensure prompt and effective resolution. - Proactively identify and initiate demand management processes to drive continuous improvement opportunities. - Manage bad debt reporting, write-offs, and adjustments with accuracy and transparency. - Review and approve refund payouts to clients, ensuring fairness and compliance. Requirements: We are looking for an individual with: - Degree in Accounting, Finance, or a related field (preferred) or equivalent practical experience - At least 1-2 year(s) of experience in a similar role within an international business or service center environment - Solid understanding of business operations and principles - Technical: Proficient in Microsoft Office applications, including Outlook, Excel, and Word - Specialized Knowledge: Experience with SAP S/4HANA or comparable ERP systems - Well-organized with strong analytical and problem-solving skills - Committed to attracting, supporting, and developing diverse talent - Proven ability to build and maintain inclusive, high-performing teams - Effective in managing relationships with stakeholders across functions What We Offer: We offer: - A competitive remuneration package, including annual bonus, vacation and holiday paid time off, health insurances, and other benefits. - A hybrid working model. - Professional development opportunities to broaden your knowledge and enhance your skills. - A truly global work environment, where you can leverage your expertise and contribute to our mission. About Us: We are a leading provider of travel technology solutions, serving millions of travelers around the globe. Our company is committed to innovation, diversity, and inclusion, and we foster a caring environment that nurtures both personal and professional growth. Contact us today to learn more about this exciting opportunity!