2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from RedValley Talent Acquisition at Red Valley Staffing Full Time - Hybrid VIP Medical Group is a leading vein and pain clinic committed to providing exceptional, patient-centered care. Our expert team uses cutting-edge technology and innovative treatments to improve the health and well-being of our patients. As we continue to grow, we are seeking a talented IT Support Engineer, Tier 3 to join our team and help us build and maintain efficient, secure, and user-friendly solutions to support our patients and staff. Position Summary: We are seeking a highly skilled and experienced Tier 3 IT Support Engineer to join our IT team. This role is responsible for managing the most complex technical issues escalated from Tier 1 and Tier 2 teams, performing root cause analysis, implementing long-term solutions, and supporting critical IT infrastructure projects. What You'll Do: Serve as the final escalation point for all networking and technical support issues across the company. Analyze, troubleshoot, and resolve complex hardware, software, and network problems. Support enterprise systems including servers, networking equipment, cloud services, and security tools. Participate in IT infrastructure projects, including system upgrades, configurations, migrations, and deployments. Maintain documentation on procedures, known issues, and solutions. Monitor and improve IT performance, reliability, and security. Provide mentorship and training to Tier 1 and Tier 2 staff. Interface with vendors and service providers for specialized support. Participate in on-call rotation and handle after-hours escalations as needed. Participate in IT projects as needed. What You'll Bring To The Team: Network+, Security+, CISSP, CASP, relevant technical certifications, or degree preferred. Strong knowledge of computer hardware and software, including Windows and macOS. Excellent written and verbal communication skills in English. Customer-focused with the ability to explain technical concepts in non-technical terms. Problem-solving skills and the ability to work independently and as part of a team. Strong organizational skills and attention to detail. A proactive and self-motivated attitude towards IT support. Previous experience in a similar role is a plus. We Offer You: Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose. Flexible working environment, great schedules and salary offers starting from $5M to $5.5M per month! One-of-a-kind company values and teamwork culture as well as a meaningful mission and challenging work. If you want to join a family of collaborative designers and thinkers, this is the place for you! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at RedValley by 2x Sign in to set job alerts for “Information Technology Support Engineer” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr