Job Description The Operations Manager is the main point of contact for both internal and external clients, ensuring effective communication and conflict resolution through meetings, emails, and calls. Key responsibilities include: - Coordinating workload with QA and WFA, overseeing productivity reports, managing operational requests, and allocating personnel according to client requirements. - Supporting supervisors and team leads, ensuring staff training in internal procedures, and organizing monthly meetings with formal follow-ups. - Accurately managing payroll, ensuring regulatory compliance, processing leave requests, reporting additional charges, and maintaining transparency in billing.