Customer Service Traditional Trade Specialist page is loaded Customer Service Traditional Trade Specialist Apply locations Cali, Colombia; Bogota, Colombia Time type: Full time Posted on: Posted 3 Days Ago Application deadline: End Date: August 22, 2025 (30+ days left to apply) Job requisition id: R-143103 Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. In this role, you will drive value and enhance service for our customers while optimizing supply chain efficiency. You will leverage both internal and customer data to refine plans and support joint initiatives with our strategic partners. How You Will Contribute Serve as the primary point of contact for your assigned customer portfolio. Manage and resolve escalations related to complaints and disputes, ensuring maximum customer satisfaction through effective issue resolution. Contribute to achieving business and commercial objectives by meeting customer service targets, supporting continuous improvement initiatives (both internal and external), and fostering collaborative relationships across functions and with customers. Work closely with the order fulfillment team to monitor and report on key performance indicators (KPIs), including conducting root-cause analysis and implementing improvement initiatives. Utilize customer data to monitor supply availability, depot-to-distributor service levels, stock holding, and promotional sales performance. Use these insights to drive informed decision-making internally and collaboratively with customers, maximizing service levels and sales. Implement and manage CMI (Customer Managed Inventory) or VMI (Vendor Managed Inventory) programs to optimize inventory levels and ensure product availability at customer locations. Apply a commercial approach to identify opportunities for mutual growth, leveraging customer insights and market trends. Collaborate with the supply chain team to ensure seamless execution of customer orders and efficient delivery of products. What You Will Bring A desire to drive your future and accelerate your career, along with the following experience and knowledge: Proven experience in Customer Service & Logistics (CS&L) with direct customer interaction. Experience in the fast-moving consumer goods (FMCG) or consumer packaged goods (CPG) industry. Strong analytical and problem-solving abilities. Proficiency in SAP and MS Office suite. Power BI desirable. Strong customer focus with exceptional influencing and communication skills. Demonstrated commercial acumen and understanding of customer business drivers. Solid understanding of supply chain principles and practices. Strong focus on delivering productivity gains, superior service, and achieving key performance indicators (KPIs). Team player with a proactive mindset, accountability, and flexibility. More about this role Job specific requirements: Commercial Supply. Strong relationship with clients (Distributors). Customer Service experience in Consumer Goods or Retail companies. PMI - VMI knowledge (Vendor Managed Inventory) - Nice to have. Analytical profile. Intermediate English level. SAP and Power BI management. Location: Cali or Bogota. No Relocation support available Business Unit Summary Wacam is Mondelēz International’s Latin America presence with more than 1700 employees representing diverse cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemala, El Salvador, Dominican Republic, Puerto Rico. We make and distribute our global brands and local favorites such as Field, Club Social to over 190 million consumers. Mondelēz International is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. At Mondelez International, we work under a hybrid model, with office attendance based on team and business needs. Where permitted by law, new hires must be fully vaccinated against COVID-19 or have an approved medical accommodation. Job Type Regular, Customer Collaboration (CLD), Customer Service & Logistics Our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. We deliver high-quality snacks that nourish life's moments, made sustainably. Our portfolio includes brands like Oreo, belVita, LU, Cadbury Dairy Milk, Milka, Toblerone, Sour Patch Kids, and Trident. We are the global leader in biscuits, chocolate, and candy, and second in gum. With over 80,000 employees in more than 80 countries, we aim to make a positive impact worldwide. We are a diverse community that makes things happen quickly. #J-18808-Ljbffr