Bring Clarity to Care in a Fast-Paced Medical World Healthcare runs on precision—and so do you. Support frontline doctors by coordinating what matters: appointments, records, and patient clarity. Gain global career mileage without the airport lines. Help deliver care that spans borders while staying rooted in your city. It’s more than admin—it’s the pulse behind every patient visit. Make your mark where impact meets purpose. Job Description Become our client's Healthcare Customer Service and support seamless patient experiences by managing appointment scheduling and clear communication between patients and healthcare providers. Champion patient needs with professionalism and care while building a stable, fulfilling career in a purpose-driven environment that values service, precision, and long-term growth. Job Overview Employment type: Indefinite Term Type Contract Shift: Monday to Friday | 7:30 AM to 5:00 PM EST 5 days work week 20 vacation days in total Fully-customized Emapta laptop and peripherals Indefinite term type contract Direct exposure to our clients Diverse and supportive work environment Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar ) The Qualifications We Seek 1 to 3 years of experience in a healthcare or medical office setting and customer support. Excellent interpersonal and communication skills, both verbal and written. Solid knowledge of medical terminology, insurance policies, and healthcare billing. Compassionate and patient-focused approach to service. Ability to handle sensitive and confidential information with discretion. Computer savvy with a strong general tech aptitude. Recent graduates are welcome; ideal for those seeking a stable, professional career path. Your Daily Tasks Schedule patient appointments, verify insurance eligibility, and explain copayments, coinsurance, and deductibles. Manage telephone encounters for medication refills and referrals. Respond to patient inquiries, provide general information, and offer support over the phone. Validate patient eligibility for appointments and procedure codes. Educate patients on insurance coverage and benefits. Coordinate with insurance providers to ensure accurate billing. Maintain thorough documentation of insurance details, appointments, and communication history. Use electronic health record (EHR) systems to update and manage patient records. Advocate for patient needs and ensure clear understanding of medical processes. #J-18808-Ljbffr