**The opportunity**: At Kin + Carta, we’ve got opportunities to offer you — for growth, for leadership, for big, world-changing impact and for, dare we say it, fun. We are a global workforce that is committed to building a world that works better for everyone. And that starts with our Kin. That’s why we’re proud of: - The life we create within our virtual walls, every day - Being B Corp certified - Our honor as a “Best Company to Work For” by Women's Choice Award **The role**: About you: - You are excited and passionate about gathering critical user data for our clients and project teams. - You are well versed in implementing a variety of user research techniques including in-depth interviews, surveys, card-sorting, click testing, etc. - You are able to manage recruiting and coordinate small sample user groups with the help of our clients and partners. - You’re able to manage your own time, whether working on a team in a collaborative environment or working independently. - You have a proven ability to collaborate with designers to realize human-centered designs based on your understanding of HCI fundamentals. - Communication skills are your strong suit - both verbal and written in Spanish and English - You are an advocate for the user. You’re passionate about uncovering pain points and delights in a digital interface. - You are able to effectively articulate issues and concerns to team members and clients as well as work to strategize potential solutions. - Experience working in a consulting capacity, specifically in a client-facing role is a plus. - You have a passion for FinTech, IoT, or other emerging tech enterprise verticals - Bachelor’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Journalism, or a related field. - Experience creating digital prototype in tools like Sketch, InVision, Proto.io is a plus. **Role responsibilities**: - Your work at Kin + Carta matters. The research you do here will have a direct impact on the client projects on which you’re engaged. The concepts you help inform will be impact thousands of people every. - Taking a client’s vision from conception to completion and delivery. In addition, you’ll be a trusted advisor on the digital experience they will provide to their customers. - You will work with some of the brightest, most talented cross functional digital talent around - you’ll learn something new daily, and we would like to learn from you. - Crafting research plans and discussion guides, conducting end-user interviews, synthesizing and analyzing research feedback, and developing lean documentation to keep your team focused on the user. - Utilize mixed methods to inform product and business decisions - Interpret industry trends and news and understand the relevance and implications to client work - Synthesize findings, inform collaborative insights, and create recommendations for teams and clients **Minimum qualifications**: - You are excited and passionate about immersing yourself in the customer’s environment and searching out new opportunities to improve their experience. - You are able to speak to the value of research and “sell” stakeholders on a comprehensive research and strategy plan. - You have experience crafting and leading user research using both qualitative and quantitative research methods and analysis. You are proficient in a variety of user research methods and tools, including rapid experimentation, prototyping, usability testing (remote and in-person), ride-alongs, journey mapping, card sorting, prototyping, user interviews, usability testing, persona development - and know how/when to advocate for different methods. - You are proactive and are able to manage your own time, whether working on a team in a collaborative environment or working independently. - Proven ability to collaborate with designers, product owners, and engineers to realize strategic concepts - You are an advocate for the user. You’re passionate about uncovering pain points and delights in a digital interface, as well as helping to solve difficult user experience problems based on your research. - You are able to effectively articulate issues and concerns to team members and clients as well as work to strategize potential solutions. - Experience working in a consulting capacity, specifically in a client-facing role is a plus. - Bachelor’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Journalism, Library and Information Science, or related field. **Preferred qualifications**: - Impeccable communication skills, with the ability to effectively interact with colleagues, clients, and prospects in other lines of business - High aptitude and excitement for complex problem solving - Proven organizational skills and extraordinary focus on work quality and attention to detail - Strong curiosity and eagerness to learn - Articulate, insightful, and proactive; someone who is a great ambassador for our Comp