IT Support Specialist – RPA Infrastructure (UiPath) IT Support Specialist – RPA Infrastructure (UiPath) Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Valenta We are seeking a proactive and technically skilled IT Support Specialist with a strong background in RPA infrastructure, especially UiPath , to support our growing RPA Managed Services business. The candidate will play a critical role in ensuring the availability, performance, and scalability of RPA environments, along with managing infrastructure-related support, VM maintenance, and orchestrator troubleshooting. This position is ideal for someone who thrives in a fast-paced environment and is passionate about automation, infrastructure stability, and delivering world-class IT services. Key Responsibilities: RPA Infrastructure Support: Manage and maintain UiPath Orchestrator , Robot licenses , and related services. Monitor the health of RPA environments and proactively resolve infrastructure-related issues. Troubleshoot and resolve technical issues related to UiPath Studio , Orchestrator , Attended/Unattended Bots , and robot deployments . Collaborate with automation developers to support bot deployment and integration processes. VM & Server Management: Provision, configure, and maintain Windows Virtual Machines used in RPA deployments. Monitor server performance and conduct periodic maintenance (patching, updates, reboots). Coordinate with internal IT or external vendors for remote desktop access , firewall changes, and endpoint management. Access & Identity Management: Manage user access, security roles, and permission groups for all RPA-related infrastructure. Work with the global IT security team to ensure compliance and audit-readiness. Respond to incidents and service requests within defined SLAs . Maintain documentation of all incidents, root causes, and resolutions. Provide weekend or after-hours support on rotation or when business-critical issues arise. Platform & Integration Support: Support integrations with Microsoft tools (Outlook, Excel, SharePoint, Power Automate, etc.). Work with APIs and connectors for third-party systems used in RPA automations. Manage RPA deployment environments in Azure or on-prem hybrid infrastructure. Set up resource groups, virtual networks, and Azure-based automation support infrastructure. Monitoring & Reporting: Monitor logs, bot performance, and infrastructure uptime. Provide regular reports to stakeholders on system health, usage, and capacity planning. Required Skills and Experience: 3–5 years of experience in IT Support or Infrastructure Management roles. Minimum 2 years of hands-on experience with UiPath platform (Orchestrator, Studio, Robots). Proficiency with Microsoft Azure (VM management, resource groups, networking). Strong knowledge of Windows Server environments , Active Directory , and Office 365 Suite . Experience with networking basics , firewall rules , remote access setups , and proxy configurations . Familiarity with PowerShell scripting or other automation tools is a plus. Understanding of data security , ITIL framework , and incident management tools (e.g., Zoho Desk, ServiceNow, Jira). Strong problem-solving skills and ability to work under pressure. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Valenta by 2x Get notified about new Information Technology Support Specialist jobs in Colombia . Bogota, D.C., Capital District, Colombia 2 weeks ago IT Support Lead (Colombia) - Truelogic Software Colombia $24,000.00-$36,000.00 2 weeks ago Service Desk Specialist (Internal IT Support) Bogota, D.C., Capital District, Colombia 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr