Job summary The Support Analyst serves as a vital link between our technical support team and our end users. In this role, you will be responsible for analyzing user requests, providing effective solutions, and ensuring exceptional customer service throughout the process. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. - 1-3 years of experience in a technical support or IT support analyst role. - Proficiency in troubleshooting software and hardware issues across various platforms. - Experience with ticketing systems and helpdesk management tools. - Strong knowledge of Microsoft Office Suite and common business applications. Skills Needed - At least 2 years of experience in a remote support or virtual assistant role with technical responsibilities - Familiarity with helpdesk/ticketing systems and common remote support tools - Proficient in Microsoft 365 tools, including Outlook, Excel, Teams, and OneDrive - Strong organizational skills and attention to detail - Ability to work independently and manage multiple priorities - Excellent written and verbal communication skills in both English and Benefits - Enjoy the flexibility of working from home - Join us Monday through Friday - Competitive salary: 6'000.000 - Secure an indefinite contract that offers complete Colombian benefits Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora