We are a group of out of the box thinkers and doers, driven by an immense passion to challenge the old ways by working together to bring innovative changes that impact the lives of others. We work in a creative environment where everyday is rewarding knowing we’re assisting people in their true moment of need, stuck on the side of roads, helping them get back to conquering their day. We are seeking energetic, service-oriented Customer Service Specialists for multiple shifts in our Call Center Operations team who are interested in full-time, virtual/work-from-home careers. Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis. Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast-paced environment where proven performers are recognized and rewarded. we are a 24x7 environment and we have a number of shifts available but are looking for employees who can work full-time. Responsibilities · Interact directly with customers via phone · Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed · Utilize the company's proprietary technology to connect members with our nationwide partner network · Answer calls to assist customers with order fulfillment and service execution · Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions · Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames