Radware is a global provider of cybersecurity protection solutions for networks and applications. We are looking to enhance our Cloud Services, the fastest growing business, in key markets. Responsibilities: Act as an escalation point for NOC, customers, and onboarding team for technical network issues. Lead a team of 6 Network experts in Colombia and the US Manage team’s knowledge and training on new features and tools. The team will operate as part of 24/7 availability of Radware’s Global network experts group, including on 1-2 Saturdays a month. Collaborate with Cloud Engineering on deployments, upgrades, and maintenance. Assist with incident response and support customers during network events. Work with network architects, engineering, and R&D on infrastructure improvements. Monitor, react, and troubleshoot system events and alerts. Investigate and resolve network and application-related issues. Requirements: Fluent English communication skills - written and verbal 5 years’ experience in implementing and troubleshooting complex TCP/IP technologies At least 2 years’ experience as a manager or technical lead. Strong leadership skills. Experience with routing and switching concepts (CCNP advantage). Experience with Cisco/Juniper routers, switches, and routing protocols (BGP a must). Knowledge of HTTP/s protocol, load balancers, and operating systems (Windows and Linux). Good customer experience. Knowledge of security appliances and Radware products (significant advantage). Experience with scripting languages such as Python. Ability to collaborate and manage processes with other teams. Multitasking and ability to work under pressure. Familiarity with Radware services and products. #LI-TM1 #J-18808-Ljbffr