¡Unete a nuestro equipo como legal assistant en Barranquilla! ✨Essential Job Functions 📞 Confer with customers by telephone, email, and via SMS portal to provide information about services, status updates, and process new cases (minimum conversion expectations of 70% for calls and 30% for administrative tasks). 📧 Contact customers to respond to inquiries and process on-line support. 🛠️ Perform other duties as needed guided by the management team. 📚 Knowledge, Skills, and Abilities 📖 Knowledge of company services, policies, and procedures. 🤹 Skill in completing multiple tasks at once. 🛠️ Skill in identifying and resolving customer problems. 🗣️ Skill in oral and written communication, including English and Spanish communications. 💻 Skill in operating office and technological equipment and software. 🤝 Ability to communicate professionally with coworkers and customers. ✍️ Ability to follow oral and written instructions. 🗂️ Ability to organize daily activities of self and others and work as a team player. ⏰ Position Type and Expected Hours of Work This is a full-time position (45 hours/work a week). Days and hours of work availability: Monday through Sunday 8:00 a.m. to 8:00 p.m. Required Education and Experience 🎓 High school diploma. 💼 6 months - one year of related experience in customer service, payments or collections (MUST be in one of these areas) Benefits: ✨ Attractive bonuses: linked to quality and payment conversion. 📚 Full training: 2 weeks on-site, Monday to Friday (8 AM - 6 PM). 📈 Growth opportunities: Boost your career through outstanding performance. Join a law firm in the USA and unleash your potential!