**Description**: We are Hubtek, a young and innovative company that provides process optimization solutions to companies in the United States through Co-Managed Talent (Staffing) and Technology (Intelligent Automation). We strongly believe that the success of our company lies in the creation of learning and development experiences, teamwork, and the well-being of our people. **Some of your responsibilities will be**: - Consistently demonstrate a sense of urgency in responding to clients. - Actively promote and manage the process of continuous improvement for the team including personal skills, product documentation, etc. - Promote effective communication throughout all levels of the Operations Team function. - Monitoring all tickets/projects in the queue (situational awareness). - Verify and improve the quality of products by accurately reporting bugs, and providing quality assurance support. - Deliver the required systems integration solutions for a new business solution replacement and platform change, ensuring continuity and security of the systems, data, and business services during the conversion. - Help define the integration and dataflow architecture and evaluate vendor web services and API/EDI capabilities. Identify gaps in available integration services and work on remediation strategies to ensure stability as the underlying platform technologies continue to evolve. - Collaborate with support teams to resolve production incidents and proactively seek opportunities to develop preventative measures to avoid recurrence. **Requirements**: - Studies: High School Degree or any Bachelor's degree. - Language: C1 English proficiency. Be able to have fluent communication both written and verbally. this person will be working directly with customers. - At least six months of experience in customer service. Knowledge of HTML, Programming Languages (Java), and Databases (SQL). **Perks**: - The schedule would be from Monday to Friday from 8 am to 5 pm. (We work by the American calendar). - Indefinite term contract + Benefits. - Remote. - Salary of $4´415.000 after 6 months $4´938.000.