Process all received requirements in a timely and accurate manner according to the SLA and KPI. Report daily metrics. The person in this position must maintain a positive working relationship between the internal customers and the requestors. Assure that all transactions to be processed have the right approvals and follow the procedure and polices. Proactive and constant communication with the supervisor team in order to ensure process stability and requirements compliance. Actively support the implementation of best practices within the department. Knowing and following the escalation path when needed dispute or resolution. Analyse, interpret, and communicate valuable information to management. Needs to understand and control the entire process and ensure the other team members are following process correctly. Ability to train others in the process. Have a proven ability to maintain high standards and error free work in a fast paced, complex environment. Can work independently as well as collaborate successfully in a team setting. Continuously look for process improvement. Perform month end related activities. Handle customer service queries internally. Assist the Team Lead when needed. Knowledge about KPIs SLAs, the correct management of the same and propose actions to improve the performance of operations. Should have 3 years of experience in accounting Admin areas. Bachelor s degree. Accounting or Business Administration. Should have knowledge on MS office. Intermediate Excel skills. B2 C1 English level. Good team player with a positive attitude and collaboration skills. Flexible to work per the business need. Verbal written communication skills. Strong customer service orientation. Ability to deal with ambiguity. Should be organized. Continuously look for process improvement.