At Solvo Global we are looking for a Collections Specialist in Colombia! Collections Specialist Location: On-site (first 3 months), then Remote — based on performance Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM EST Key Responsibilities: • Answer inbound calls and handle consumer inquiries in a professional, respectful manner. • Address frequently asked questions regarding accounts, balances, and legal procedures. • Manage an assigned debt portfolio with the goal of responsible and complete resolution. • Use system tools to track actions, add notes, and update account statuses. • Prepare, send, and manage documentation related to collections and resolutions. • Follow internal policies, procedures, and legal guidelines to ensure compliance. • Apply skip tracing techniques when necessary. • Utilize internal forms for department collaboration and documentation accuracy. Requirements: • Fluency in Spanish and English (spoken and written) – essential due to the large volume of Spanish-speaking consumers, especially in Florida counties like Miami-Dade, Broward, and Hillsborough. • 1-2 years of experience in collections/accounts receivable • Experience as a Legal Assistant or in a legal environment is also a plus and will be considered valuable. • Proficiency in Microsoft Excel and Word. • Strong organizational skills and the ability to operate independently after initial training. • Strong communication and empathy – must be customer-friendly and respectful at all times • Fast learner who can quickly master the internal collection system and workflows • Passion for helping people resolve issues with dignity, not just meeting quotas • Available to start relatively soon and open to feedback from supervisors and operational teams