**About Astound Commerce** Astound Commerce is a global digital commerce company that provides end-to-end services—from creating a data-driven strategy and delivering UX services to building an ecommerce solution for a variety of clients such as Cartier, Neutrogena, Puma, Diageo, Adidas and L'Oréal. With 20+ years' experience, 1,400+ ecommerce specialists, more than 3,000 projects completed, and dozens of industry accolades, we excel at maximizing the brand and business value of every digital commerce touchpoint. Astound Commerce currently operates in 14 countries with 20 offices worldwide. **Job Purpose** The Implementation Analyst is an integral part of the implementation team, and they work with the Implementation Engineer and Engagement Manager to ensure the successful launch of the Configure platform for our clients. The Implementation Analyst develops familiarity with all active Configure accounts in order to provide support and direction for ongoing and post-launch engagements. **In this role you'll get to**: - Facilitate the DNA documentation of the custom product offering; - Update and maintain the product DNA documents over the lifecycle of the implementation; - Organize and validate the client's custom product assets; - Implement the Configure admin setup approach across the entire product offering; - Configure the client's product data in the admin tools; - Iterate and refine supplemental implementation resources; - Represent the product admin setup of the implementation and provide updates to the project team and client, as required; - Provide consultation and support to Implementation Engineers, QA test cases, creative, and client as necessary over the course of a project. **Your skills and qualifications**: - Proficiency with Excel, Google sheets, LibreOffice or equivalent - Strong written and verbal communication skills; - Strong analytical, organizational, and detail-oriented skills; - Fluent English (speaking and writing). **Good to have**: - Experience with Photoshop - Experience with gathering and documenting business rules and requirements - Experience with translating business requirements into technical solutions - Knowledge of software implementation process and workflow - Relevant experience across retail and e-commerce - Experience working collaboratively on daily scrum calls with a global project team - Experience working with global clients. **What we offer in return**: - Knowledgebase of the world's largest ecommerce delivery team; - **Off-the-Charts Career Growth**: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing - **Well-being Is Top Priority**: Parental leave, paid time off, comprehensive health and medical plans - **Real Work-Life Balance**: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level - **Culture of Success**: Culture of collaboration that encourages innovation every step of the way; 20 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide **Why work for Astound Commerce?** Whether you're working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches. **Grow your career with Astound Commerce, and discover exciting opportunities while doing the work you love!