**Description**: We are Hubtek, a young and innovative company that provides process optimization solutions to logistics companies in the United States through Co-managed Talent and Technology (Intelligent Automation). We strongly believe that the success of our company lies in the creation of learning and development experiences, teamwork, and the well-being of our people. **We are looking for a passionate IT Specialist out there!** Some of your responsibilities will be: - Coordinate the security-cloud infrastructure and operations. - Maintain constant communication with internal and external clients and respond to their inquiries. - Support second-level IT tickets and escalate issues with the IT Microsoft partner. - Follow the standard procedures to honor the service level agreement, ensuring the availability of hardware, software, and communications services. - Provide support across all departments and troubleshoot issues as they arise. - Document each case and perform follow-up to close the case. - Supervise the department KPIs and provide results. - Create benchmarks, provide quotations of hardware services and maintain communication with suppliers. **Requirements**: - At least 1 to 2 years of experience as IT Support or related field. - Software Development or related (it can be a student or must have equivalent experience in the sector). **Knowledge and certificates**: - Microsoft or Google certifications in IT Field (plus) - AZ 900. - SC 900. MS 900. SC-RELATED. - Knowledge in information Security (required) - Azure Active Directory (AAD) (required) - Identity access management (IAM) (mandatory) - Operations systems, and basic knowledge in Microsoft 365 (mandatory) - Basic knowledge of IT Ticket system (required) - Network (desirable) - VPN (Desirable) - Remote desktop protocol (RDP) (required) - Citrix (desirable) - AnyDesk (desirable) - Team Viewer (desirable) - Microsoft security center (required) - Microsoft compliance center (required) data loss prevention (DLP) (desirable) **Perks**: - Undefined term contract + benefits (you can choose between a gym membership, a complementary health plan, or a nutrition plan with a specialist, among others) - Competitive Salary. - Monday to Friday from 8am - 6pm (We work by the American calendar) located in WeWork Las Palmas with one remote day.