Company: Marsh Description: Lead AdministrativeAssistant What can you expect? About the Role: As a LeadAdministrative Assistant, you will play a pivotal role in ensuringthe smooth operation of our team while also providingadministrative support. In addition to your administrative duties,you will be responsible for managing a team of AdministrativeAssistants. This role offers the opportunity to showcase yourleadership skills, contribute to the success of the team, and driveoperational excellence. What's in it for you? Competitive pay,Christmas bonus, and full benefits package – effective starting Day1! (Life, major medical, and other insurances at preferentialrates, as well as a Savings Fund). Generous paid time off forvacation, sick days, company holidays (with early dismissal),floating holidays, and time to give back to your community;flexible work culture (hybrid work schedule). Employee ResourceGroups which provide access to leaders, relevant volunteer, andmentoring opportunities, and interactions with counterparts inindustry groups and client organizations. We will count on you to:Administrative Duties: - Provide day-to-day administrative support,including comprehensive calendar management, booking businesstravel, organizing video conferences, processing expense reports,timesheets, vendor invoices, CRM contact data entry and updates,coordinating internal and external events. - Coordinate and supportproject management activities. - Build strong relationships andliaise with internal and external stakeholders. Team Leadership andDevelopment: - Lead and manage a team of administrative assistants. - Provide guidance, mentorship, and onboarding support to teammembers to ensure high-quality output. - Be the team's first pointof contact for issue resolution, escalating issues appropriatelyand respectfully. - Assign tasks and ensure timely completion ofdeliverables. - Conduct performance evaluations and providefeedback to team members. - Identify training and development needsand coordinate relevant training programs. - Provide peer review ofdocuments before final production/distribution to ensure qualitycontrol of the final product. - Foster a collaborative andinclusive team environment. - Set a positive example andacknowledge good work. - Assist the team with setting individualperformance goals. - Coach team members to help achieve goals,develop skills, or improve performance. - Collect feedback to writeand conduct mid-year and year-end reviews. - Work with managementto calibrate performance ratings. - Coordinate new hire onboardingand integrate new hires into the team. - Identify skills/learninggaps for the team and suggest training content. Delivers andresponds to constructive feedback: - Resolve conflicts and addressany performance or behavioral issues. Communication and Influence: - Identify and communicate potentially disruptive challenges on thehorizon. - Independently synthesize complex information into clear,concise messages. - Actively listen and seek clarifications. Strongsense of discretion with confidential information: - Be fair andrespectful when communicating with others and will challenge orcoach those who do not meet the standards. - Facilitate productiveconversations and debate key points with confidence. ProcessImprovement: - Identify opportunities for process improvement andimplement efficient workflows. - Streamline administrativeprocedures to enhance productivity and effectiveness. - Collaboratewith other Administrative Assistant Leadership and cross-functionalteams to implement best practices. - Continuously evaluate andoptimize team performance. - Support AA Department specialprojects. What do you need to have? - 5+ years of experience inadministrative or customer service roles. - Fluency in Englishrequired. - Proficiency working in Microsoft Office Suite. - Provenexperience in team management and leadership. - Training and/orworkflow coordination experience is a plus. - Strongorganizational, time, and project management skills. -Detail-oriented with a focus on delivering high-quality work. -Ability to multitask and prioritize tasks to deliver results ontime. - Superior written and verbal communication in English. -Excellent judgment. - Ownership mentality. - Empathetic, courteous,and positive demeanor. - Problem-solving mindset and ability toadapt to changing priorities. - Ability to work independently andcollaboratively in a fast-paced environment. - Resourceful andproactive. - Team player able to work with different personalitiesand working styles. - High emotional intelligence. - Ability todeescalate conflict. - Maintain and respect confidentiality. #J-18808-Ljbffr Administration