At Webhelp Enterprise, we are seeking a skilled Business Intelligence Analyst to join our team. This role is responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making within the Global - Executive Reporting team. Key Responsibilities: - Conducts and leads UAT, Troubleshooting and Resolution. - End-user Engagement: Communication and Education. - Implementation and management of cross-functional performance indicators (KPI-s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business. - Work collaboratively with Lead Business Intelligence Consultant or Supervisor to Plan and deliver analysis to operational management – analysis includes information surrounding root cause, impact assessment and identifying key areas for possible process improvement. - Package complex & ambiguous information to drive forward actionable insights. - Leverage data and information structure to ensure - single source of truth. - Improve the data availability by acting as a Subject Matter Expert between cross functional teams. - Ensure data accuracy, timeliness and validation prior to presentation. - Support business solution requirements and partner with the development and application delivery teams on developing reports / dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI's and dashboards. - Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems. - Develop reference materials for mapping and cross-referencing, creating methods for monitoring and reporting data incidents. - Author documentation for SOPs and the knowledge base. - Creating playbooks around the role and deliverables. - Actively promote a culture of collaboration and teamwork across organizational boundaries. - Willing to break down functional silos to drive measurable business results. - Maintain confidentiality. Requirements: - Experience with data/analytics tools: SQL advanced , BI advanced , Python intermediate. - Interfacing with relevant stakeholders and users on understanding of the data flow and usage between applications. - Involved in End-to-End lifecycle of the Dashboard / reports - Support gathering requirements and Consultation / Solution Design. - Should be able to communicate effectively during the development phase. Location: Perímetro Urbano Medellín, Colombia