**We help the world run better** **ABOUT THE TEAM** Join our customer management team in Enterprise Cloud Services (ECS), the largest private cloud service provider in the world, serving customers in the LAC North Market Unit. Our passion is to give our customers the best service quality and achieve highest customer satisfaction ratings. We serve customers from all industries and make sure that their system landscapes and cloud transformation projects run stable and successfully so that our customers can focus on their business. **THE ROLE** The Client Delivery Managers in Enterprise Cloud Services (ECS) are the primary point of contact for SAP's private cloud customers. This includes our offerings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). For one of our CDM teams in the Latin America region, we are looking for a manager. In this role, you will be responsible for managing, developing and further growing a team of at least 13 employees at all levels of experience, operating in a very dynamic and fast-growing business. Besides classic people management tasks, you will act as the management representative and first escalation instance for our customers and drive improvement and transformation initiatives together with the other managers in the region both within and outside ECS. **Role Requirements** - Good understanding of SAP's cloud business, especially private cloud offerings - Technical / functional SAP knowledge - Project management skills (PMP or Prince2 certification is a plus) - Pro-active, problem solving, "can-do" attitude and “customer first” mindset - Ability to switch communication styles for technical and non-technical audience with confidence - Communication with customers both at working and at C-level - Capacity management - Strong engagement management, relationship building and de-escalation skills - Negotiation, conflict management and networking skills - Accustomed to working in international and global matrix organizations - Business and results oriented, KPI driven mindset. - Excellent presentation and communication skills in Spanish and English. Additional languages (spoken in the LAC region) are a plus. - Clear Understanding of the SAP Leadership Credo **Work Experience** - 8+ years of experience in a customer-facing role in the cloud or IT consulting business - Previous experience in management role is a plus - Successful track record of leading projects and teams - For SAP-internal: completion leadership preparation programs like Lead Teams to Great Results, iAspire or Prepare to Lead is a plus **LOCATION** Bogota **EXPECTED TRAVEL** 20% SAPECSCareers **We build breakthroughs together** **We win with inclusion** SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. **EOE AA M/F/Vet/Disability**: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID: 376836 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.