Join Our Dynamic Operations Team as a Supervisor! Schedule: Monday to Friday - Full Availability (two days off) About Us: At Solvo Global, we believe in growth, well-being, and continuous learning. We offer incredible opportunities for career advancement, comprehensive wellness plans, and an internal training school to help you reach your full potential. Your Role: We are on the lookout for a passionate Supervisor to lead a diverse and thriving team with one of our exclusive brand partners. Reporting directly to an Operations Manager, you will play a crucial role in driving our team to success. What You'll Do: Lead and Inspire: Manage a team of 12-18 direct reports, coaching and motivating them to deliver world-class customer service and achieve their best. Operational Excellence: Oversee daily operations, ensuring program goals like service level, quality, and staffing are met. Continuous Improvement: Foster a culture of accountability and personal excellence, driving continuous improvement in all areas. Effective Communication: Keep your team informed about key issues and provide constructive feedback to help them grow. Collaboration: Work with quality assurance, training, and recruiting to share ideas and leverage best practices. Quality Assurance: Develop and audit strategies to ensure top-notch service delivery. Cultural Ambassador: Embody and promote our company values in everything you do. Client Expertise: Become a subject matter expert on your client's business, earning their respect through your knowledge and commitment. Retention Strategies: Implement strategies to maintain acceptable attrition levels. What We're Looking For: Challenge Lover: Enjoy tackling challenges and developing innovative solutions. Self-Driven: Strive for excellence in everything you do. Motivated and Reliable: Be persistent and dependable. Ethical and Fun: Have strong ethics, integrity, and know how to have fun while working. Growth-Oriented: Continuously set and achieve personal goals. Customer Service Passion: Have a passion for delivering world-class customer service. Team Player: Work successfully with a diverse group of people. Celebration Enthusiast: Understand that fun is part of the equation and celebrate small wins. At least one year of experience as a Supervisor in the BPO industry (no team leader, floor support or related) Advanced English level C1 (This is a client facing position) Excellent personal presentation. Excellent coaching skills. Why Join Us? Career Growth: We offer opportunities for advancement within the company. Wellness Plans: Enjoy comprehensive wellness plans to support your well-being. Training School: Benefit from our internal training school to enhance your skills and knowledge. Apply Now! Don't miss this opportunity to be part of our amazing team! Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Telecommunications #J-18808-Ljbffr