[12/04/2025] DIRECTOR, LOYALTY & PERSONALIZATIONSERVICES BUSINESS DEVELOPMENT - (XF-149)

Mastercard


Job Title: Director, Loyalty & PersonalizationServices Business Development Overview: Services within Mastercardis responsible for acquiring, engaging, and retaining customers bymanaging fraud and risk, enhancing cybersecurity, and improving thedigital payments experience. We provide value-added services andleverage expertise, data-driven insights, and execution. We arelooking for a truly exceptional strategic sales professional tojoin our Loyalty & Personalization Consulting practice in LatinAmerica. Our Practice is one of the fastest-growing businesseswithin Mastercard and we are looking for someone to fuel our growthin the region by continuing to drive Business Development. In thisrole, you will work closely with clients to understand how ourprofessional services can be tailored to projects that help themachieve their ambitions to drive customer loyalty. Thisentrepreneurial role is a great opportunity to shape the directionof our regional practice. Responsibilities 1. Drive growth:Continue to drive the growth of our business in Latin Americathrough identifying and developing new client relationships, andgrowing our existing relationships. 2. Provide expertise: Develop adeep understanding of our loyalty consulting services as well asbroader industry trends to tailor our services to match clientneeds. 3. Own the sale: Responsible for the sale of our loyaltyconsulting services including defining the scope, finalizing theprice, all done in collaboration with our partners across Sales andConsulting Delivery. 4. Lead clients: Cultivate lastingrelationships with senior clients (VP+) at leading brands, becominga trusted partner who can be relied upon to deliver sound advicethroughout the sales process and during project delivery. 5. Collaborate effectively: Work in close collaboration with ourpartners in the region across Sales, Delivery, and Product toensure we are bringing the best of Mastercard to our clients. 6. Sales Pipeline management: Accountability of running and processingpipelines. Requirements 1. Experience in loyalty, CRM, digitalmarketing, and/or personalization at an established brand and/ortop consulting firm. 2. Experience working as a consultant or inother professional services roles with experience selling withinthe retail, travel, and hospitality industries. 3. Strong executivepresence with experience working with regional and multi-nationalcompany executives. 4. Demonstrated expertise in securing internalbuy-ins and adeptly navigating a complex matrix organization. 5. Ability to break down and communicate complex ideas in dynamicsituations. 6. History of navigating ambiguity in an unstructured,high-growth environment. 7. Understands and can speak to theinteraction between business and technology. 8. High level ofentrepreneurship, creativity, ownership, and business acumen. 9. Proficient in English and Spanish. Portuguese is a bonus. #J-18808-Ljbffr

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