About Four Seasons: Our team is driven by a collective passion for delivering exceptional experiences to our guests, residents, and partners. We strive to create a world-class employee experience and foster a positive company culture that enables us to deliver outstanding guest service. The Location: Located in the historic heart of Cartagena, Colombia, we are revitalizing stunning landmark buildings dating back to the 16th century. Our hotel boasts 131 accommodations, including 27 suites, four restaurants, two ballrooms, and a luxurious Spa and Fitness Centre. Job Summary: This role involves providing exceptional personalized service to ensure a smooth and enjoyable experience for our guests from arrival to departure. You will be responsible for welcoming and registering guests, managing reservations, and handling phone calls and special requests. - Efficiently and courteously check-in guests, using their names whenever possible, assigning requested room types, and charging the correct rates. - Handle check-out procedures, assess guest satisfaction, collect keys, settle charges, and present invoices, ensuring accuracy with various payment methods. - Assign rooms to reservations 48 hours prior to arrival. - Manage daily billing processes. - Attend to guests with the highest level of hospitality and professionalism, fulfilling special requests, resolving complaints, and assisting with inquiries about hotel services, staff, events, and directions. - Respond promptly and accurately to guest requests in person and via phone. - Ensure the safety, privacy, and confidentiality of guest information. Requirements: - Professional, technical, or students in related fields such as tourism and hotel management, service administration, business administration, foreign languages, etc. - Minimum of 6 months experience in hotel reception. - Advanced English proficiency. - Desirable: knowledge of a third language. What We Offer: - Permanent contract. - Training and development opportunities. - Complementary accommodation at other Four Seasons Hotels and Resorts. - Complimentary meals during shifts. - Uniform laundry service. Schedule & Hours: Full-time availability required.