Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: It’s not just about your careeror your job title it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry. The Field Service Tech performs all trouble shooting and customer training on new and existing machines to customers’ satisfaction. Puts new machines into service, which includes testing and demonstration of the new equipment at the customer’s site. Repairs existing equipment at the customers site. Trouble shoots the machines and perform the necessary service, maintenance, and repairs to restore the equipment to proper operation. **Responsibilities**: - 80+% travel to Canadian and foreign customers’ locations for machine start up, troubleshooting and repair along with customer training. - Recommends repair parts and product improvements to customers. - Advises and trains customers on proper maintenance and operation of Nordco equipment. - Prepares weekly travel expense records and field reports as required. - Works with engineering and/or production to solve problems with new machines. - Makes positive contributions towards the continuous improvement of our equipment and processes. - Ability to work independently and achieve effective rapport with customers. Knowledge, Skills & Abilities Education - High School diploma or equivalent along with a minimum of 5 years of experience as an industrial or mobile heavy equipment mechanic. - Associates Degree a plus - PLC and/or CanBus systems troubleshooting training strongly preferred Experience - General mechanical experience, extensive knowledge of pneumatic, hydraulic and electrical systems including the ability to read schematics - Previous railroad experience a plus Technical Skills - Ability to troubleshoot and solve equipment problems. - Requires mechanical aptitude - Ability to interpret a variety of instructions furnished in written, oral, or diagram form. - Ability to solve practical problems and deal with variables in different situations. - Ability to read and interpret business documents, technical procedures, governmental regulations and professional journals. - Ability to write reports, business correspondence, and procedure manuals. Behavioral Attributes - Ability to effectively present information and respond to questions from managers, customers, suppliers and the public. - Ability to successfully work in an environment with diverse personalities and build strong customer relationships. Other Requirements - Must have a Valid Drivers License - French speaking preferred Travel - 70 - 80% travel or foreign and domestic locations - Valid Drivers License and Passport Required - Working Conditions - While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to fumes or airborne particles. The noise level in the work environment can be loud at times. Temperatures can range from extreme cold to extreme heat. Travel to remote job sites is required. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools or controls and talk or hear. The employee is frequently required to stand, climb, walk unassisted, sit and reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. - Disclaimer: Every position at Nordco includes other duties as required in order for the company to be successful. Not every duty is captured within the job description. This job description was captured at a point in time and duties and responsibilities will evolve over time. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job._ - Le technicien de service sur le terrain effectue tous les dépannages et la formation des clients sur les machines nouvelles et existantes à la satisfaction des clients. Met les nouvelles machines en service, ce qui comprend les essai