Requisition ID: 224507 Employee Referral Program – Potential Reward: $0.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS. Purpose Responsible for providing a consistent and timely approach for Workforce Security Screening (WSS) review and adjudication activities, including screening administration, responding to inquiries, and reporting. This role also supports program and process escalations, interacts with the screening vendor, and collaborates with key stakeholders as required. Accountabilities Foster a customer-focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. Initiate ongoing screening for active workers as required. Collaborate with key stakeholders throughout the workforce security screening process. Assess and interpret the complexity of WSS files requiring adjudication (Tier I, II, and III) and escalate as needed. Conduct Tier I reviews to identify discrepancies and errors, and perform adjudication for FTE and contingent workers. Monitor, track, and report on WSS activities and KPIs to identify trends and opportunities for improvement. Train new team members on processes and procedures, and update training materials as necessary. Ensure proper use of knowledge management and case management tools for effective response, documentation, and monitoring of WSS activities. Determine and communicate start dates as required. Prepare rescind offer correspondence and track candidate status in SuccessFactors. Connect with candidates for supporting documentation as needed. Act as a subject matter expert on WSS and Work Permit activities, attending regular stakeholder meetings to support program updates. Identify opportunities to improve departmental processes and customer service, and recommend solutions to the Senior Manager, Hiring & Onboarding. Consider the Bank’s risk appetite and culture in daily activities and decisions. Ensure effective operations and controls to meet operational risk, compliance, AML/ATF, and conduct risk obligations, adhering to relevant frameworks and guidelines. Promote a high-performance environment and implement strategies to attract, develop, and retain talent. Reporting Relationships Primary Manager: Workforce Security Screening Lead, GHR Services - Operations Direct Reports: None Shared Reports: None Dimensions Conduct Tier I adjudication for WSS activities. Support employees with Work Permits. Handle a high volume of transactions. Respond within established SLAs. Ensure business continuity with coverage five days a week. Education / Experience / Other Information Fluent in English (B2 level). Post-secondary degree in Human Resources, Business, or related field, or pursuing such education. CHRP designation (or in pursuit) is an asset. Knowledge of HR transactions and risk management. Deep understanding of bank policies and procedures. Strong communication, relationship management, judgment, problem-solving, analytical, and strategic skills. Proficiency in Excel, including formulas and pivot tables. Attention to detail and deadlines. Teamwork capabilities, flexibility, and confidentiality. Location: Bogotá, Colombia ScotiaGBS is part of the Scotiabank Group, supporting various bank processes and global services. We offer an inclusive, positive work environment and competitive benefits. We value diverse skills and experiences and are committed to an inclusive, accessible environment. Candidates should apply directly online. Only shortlisted candidates will be contacted. Note: All postings will remain live for a minimum of 5 days. #J-18808-Ljbffr