Job Title: Senior Specialist, Hologram and Chip Innovation Program Overview: We're seeking a dynamic, multilingual Senior Specialist to lead our Hologram and Chip Innovation Program. This role partners directly with senior leadership to co-create future-ready solutions that deliver value for our clients. This role involves driving strategic initiatives across LAC markets, advancing chip and hologram technology, ensuring best-in-class customer service, operational compliance, and scalable go-to-market execution. Key Responsibilities: - Partner with senior leadership to design and implement advanced hologram and chip services tailored for clients across LAC markets. - Serve as the primary point of contact for internal and external stakeholders, ensuring timely responses and fostering trusted relationships across the ecosystem. - Build and scale business models that elevate hologram and chip programs from functional operations to strategic enablers of growth. - Manage strategic vendor relationships and enable client agreements in coordination with the market development team. - Champion innovation by leading projects that embed advanced technologies into chip and hologram services within the region. - Lead product, compliance, and operations go-to-market programs, ensuring deadlines and quality benchmarks are met consistently. Requirements: To be successful in this role, you'll need: - Minimum 2 years of program or project management experience, preferably in payments, fintech, or a tech-forward industry. - Fluent in English and Spanish, with strong communication skills in Portuguese (preferred). - Proven experience in customer service, stakeholder management, and process optimization. - High-level interpersonal skills; self-starter with strong motivation, accountability, and results-oriented mindset. - Adept at cross-functional communication, including working with senior leadership and external partners. - Demonstrated analytical and critical thinking skills to support strategic decision-making. - Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Maintains discretion and professionalism, especially when working with confidential or sensitive information. About You: This role is perfect for someone who is passionate about emerging tech, cross-functional collaboration, and leading with influence. As a Senior Specialist, you will have the opportunity to work with senior leadership, drive strategic initiatives, and make a meaningful impact on our clients' businesses. Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach; - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.