**Description**: **Talentek by Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services. We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers. Our **modern offices** provide different amenities such as casual attire and free beverages. Additionally, our **benefits **include a health plan, gym membership, well-being platform, digital gift cards, or home medical services. As a **SaaS Technical Customer Support**,** you will be providing technical support directly to clients, answering and solving basic to complex questions on functions related to the company's software platform. **Some of your responsibilities are but are not limited to**: - Take ownership of customer issues reported and see problems through to resolution. - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. - Follow standard procedures for appropriately escalating unresolved issues to the appropriate internal team members. - Provide prompt and accurate feedback to customers. - Ensure proper recording and closure of all issues. - Document knowledge in the form of knowledge-based tech notes and articles. **Requirements**: **What would help you succeed**: - Believe and love what you do. - Excellent client-facing skills. - Excellent written and verbal communication skills - Highly tech-savvy and fast learner. - Analytical and a great problem solver. **Minimum requirements**: - **Studies**: A high school degree is **required**. Desirable studies (but not required) in Systems, Computers, Electronics, Software or any other tech-related degree. Other studies are also considered. - **Language**: Very good English skills. B2+ or higher is preferred. **Perks**: - **Schedule**:Monday to Friday from** 10:00 a.m. to 7:00 p.m.**, following the American Calendar. - **Contract**: Indefinite term contract + Benefits. - **Location**: Only for **Colombia**, this position will be 100% **Remote**. - **Salary**: 5.000.000 COP. **Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?