Horatio Bogota, D.C., Capital District, Colombia Horatio Bogota, D.C., Capital District, Colombia Position Summary: We are looking for a detail-oriented and proactive Healthcare Team Lead Supervisor to manage the daily activities of our healthcare teams. The successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients. Candidates should have at least 2 years of experience as a Supervisor, Team Lead, or a similar role in the healthcare industry, preferably within a BPO setting, including experience in managing diverse interactions (phone, chats, emails, tickets). Responsibilities: Supervise and lead a team of healthcare associates handling tasks such as claims processing, prescription management, appointment scheduling, eligibility verification, or patient support Monitor team performance and implement improvement plans where needed Ensure compliance with HIPAA and other relevant healthcare regulations and data privacy standards Conduct regular coaching, feedback, and performance evaluations Manage scheduling, shift coverage, and adherence to SLAs Handle escalations and provide resolution support for complex customer issues Collaborate with QA, training, and operations teams to ensure process efficiency and consistency Participate in client calls, audits, and reporting as required Identify process improvement opportunities and recommend solutions to enhance service delivery Required Skills/Abilities: Excellent (near-native) written English is a requirement for this job Familiarity with U.S. healthcare systems (insurance, provider, or payer processes) Strong understanding of HIPAA and data privacy protocols Excellent communication, coaching, and conflict resolution skills Ability to work in a fast-paced and deadline-driven environment Great eye for detecting team, employee risk before it becomes an issue Track record of building positive relationships with employees and partners Strong work ethic and a talent for bringing out the best in others Passionate about sharing knowledge and helping others Proficient in MS Office, Google Suite Experience working with Zendesk, Salesforce, or Assembled is preferred Education and Experience: Minimum 2 years of experience in a BPO environment, with at least 1 year in a supervisory or team lead role Experience handling diverse interactions such as phone calls, emails, chats, and tickets Senior college student or bachelor's degree in Business Administration, Marketing, or related fields On-site role based in Bogota. Powered by JazzHR ByelWbyKJ3 Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Internet Publishing Referrals increase your chances of interviewing at Horatio by 2x Get notified about new Team Lead Supervisor jobs in Bogota, D.C., Capital District, Colombia . Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 5 months ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 14 hours ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 5 months ago Bogota, D.C., Capital District, Colombia 6 months ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 6 months ago Bogota, D.C., Capital District, Colombia 10 months ago Bogota, D.C., Capital District, Colombia 3 months ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia COP3,000,000.00-COP3,200,000.00 3 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 2 hours ago PR- SUPERVISOR DE OPERACIONES H&N - MICROBIOLOGO Bogota, D.C., Capital District, Colombia 11 months ago Bogota, D.C., Capital District, Colombia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr