Description and Requirements You are exceptional at Customer Service with an innate ability to understand our customers’ needs and speak clearly with them about IT applications. You have excellent communication and organization skills, allowing you to support multiple IT systems and clients. You are a proactive individual with a willingness to learn new technologies and are extremely reliable. Primary responsibilities include Onboarding customers by providing instructions and support to guide customers through the process. Conduct Demos and train users on key features Create & Maintain Onboarding documentation (Training / Demo / PT customer's needs, clarify information, research issues, and provide solutions and/or alternatives Ask questions to determine the nature of the problem. Escalate complex issues/concerns appropriately Provide instructions and support to guide customers through the problem-solving process Respond to queries from customers frequently either by internal systems, video calls, or via email Follow up with customers and share updates until issues have been resolved. Document appropriately the initial queries and subsequent actions taken. Serve as a capture point for voice of the customer and provide feedback on recurring issues to help enhance product & services capability Requirements Comfortable working independently and able to adapt to changing priorities Excellent written and verbal communication, presentation skills, along with active listening Able to multi-task and handle multiple requests at one time Strong Collaboration Skills and ability to work cross functionally Additional Locations : * Colombia - Cundinamarca - BOGOTA DC * Colombia * Colombia - Cundinamarca * Colombia - Cundinamarca - BOGOTA DC