**Job Title**: Regional Product Manager, CDZ Americas We have an exciting opportunity for a **_Regional Product Manager for our Americas Customs Brokerage (CDZ) _**product**_ _**to own and manage various elements of our Customs product’s business development and strategies. This position can be based anywhere in the region (Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panamá, Argentina, Chile, Colombia, Perú, Ecuador or Venezuela.) **Key Responsibilities**: - Support the team of Customs Professionals throughout the Americas region as it relates to local Customs Brokerage business development, competitive pricing analysis, customer bid coordination and support in implementing new business - Subject matter expert in Customs Operations, business development, service, production or support area of responsibility - Monitor regional opportunities for new business and coordinate with local managers - Expert CDZ advisor to internal and external customers and management - Work closely with country CDZ Managers, heads of Value Added Services and country business development teams to position the product to acquire new business and implement the same using DMAIC processes - Actively work with country CDZ managers station and product management of the P+L to ensure positive contributions and appropriate revenues/costs - Communication with local country leadership and regional head office of upcoming product changes as necessary - Support the product’s Key Performance Indicators (KPIs) performance and provide guidance to country leadership for corrective actions/improvement plans - Continuous improvement projects and corresponding roll-out plans - Support the CDZ product’s global I.T. Renewal Roadmap initiatives and provide support to country CDZ managers to achieve those same targets - Management of customer relationships - Special projects under DHL’s Customs Product guidance - Ability to work independently in both day-to-day tasks as well as problem solving - Other tasks as assigned **Skills / Requirements**: - Bachelor’s Degree (Business Administration, Int’l Trade or related area a plus) - Customs Brokerage License preferred - Spanish speaking abilities preferred (but not required) - 6-12 years of experience in related area of responsibility - Excellent understanding of Customs Brokerage, Air and Ocean services and the overall logistics industry - Ability to develop and maintain outstanding relationships with customers (internal and external) - Performs all of the standard and some specialized more complex aspects of the function - A creative and innovative thinker to bring successful resolution to customer issues - Strong oral and written communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units - Proven track record of taking initiative to accomplish tasks in creative ways with a sense of urgency and assertiveness **WHY JOIN our DHL team**?** At DHL, you will be part of a strong team that respects its’ employees, society, and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance. DHL offers highly competitive compensation, incentive, and bonus plans. In addition, DHL offers the following: - Paid time off: Holiday, Float Holiday, Vacation, and Sick - Medical, Prescription, Dental, and Vision plans - 401K plan with a match - Employee Discount plan - Tuition Assistance Plan As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally. We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF, **because we have: - The** largest global network** with more than ~30,000 passionate employees - The most **efficient processes** and **fastest response times**: - The **best solutions** and **best customer service** **_ Our Vision_**_: The Logistics Company for the World_** **_Our Mission_**_: Excellence. Simply Delivered._** **_Our Purpose_**_: We connect people, improving their lives._** **_Our Values_**_: Respect & Results_** **_Our Goals_**_: Employer, Provider, and Investment of Choice, Living Responsibility_** **About DHL Global Forwarding (DGF)**: **DHL Global Forwarding (DGF)** is the world leader in air freight services and one