**Title**: Specialist CRT **Location**: GSC BOG Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. **Key Responsibilities***: - Analyze and process instruction/requirements of the E2E import and export operations. - Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites. - Give support on track & trace activities and performance reporting for Customer Care program US based on several accounts. - Add value to our customers through continuous improvement initiatives. - Cross-training within the team **Skills / Requirements***: - Students/professionals in industrial engineering, international business, or related fields. - Minimum of 1 year in Logistics. - Good communication in English (verbal and written). - Customer service and communication skills. - Teamwork and autonomy - Employees who have been in the organization for 12 months or in their current role - Employees that are not in transition projects **Relevant information***: - Salary: $ 2.060.000 - Type of Contract: Indefinite - Directly with DHL Colombia. - Performance bonus from 7% to 13% of salary ($144.200 min - $267.800 max) - Food Allowance: $95.564