Job Title: IT Support Analyst Job Summary: We are seeking a motivated and detail-oriented IT Support Analyst to provide first-line support to our users. The successful candidate will work in a hybrid environment, deploying Mac and Windows systems, troubleshooting mobile devices, and assisting with office infrastructure maintenance. Key Responsibilities: - Provision and deploy Mac and Windows systems for end users - Perform research and collaboration with other IT staff to resolve issues - Troubleshoot and resolve software issues (Adobe Suite, Figma, Box, Slack, Google Apps, MS Office etc.) - Occasionally assist with Windows based issues - Basic smartphone support (iOS, Android) - Manage users, groups and distribution lists - Resolve end user network issues (File shares, DNS, VPN. printers, etc.) - Conduct weekly IT new hire orientations - Assist with local meeting room setup and maintenance Requirements: - 4+ years of relevant work experience in a technical and/or customer service capacity - A working home network and room for occasional laptop storage/shipping - A technical acumen with a desire to learn new things - Experience with Mac OS X and underlying applications - Familiarity with help desk ticketing systems - Familiarity with design/creative tools is a big plus - Ability to independently coordinate and prioritize tasks in a fast-paced environment - Strong written and verbal communication skills About Us: Huge is a design and technology company that creates products and experiences for the world's most ambitious brands. We believe all experiences should be intelligent, shoppable, and unique to every brand. We have nearly 1,000 thinkers, tinkerers, makers, and creators across North America, Europe, and Latin America. Our company values diversity, equity, and inclusion, and we strive to create an inclusive employee experience for all.