**Job Information**: Industry - Employment - Recruiting - StaffingSalary - Based on experienceWork Experience - 1-3 yearsLocation - Colombia; Remote (Work Anywhere)Functional Expertise (Verticals) - Back Office & Business SupportCity - BogotaState/Province - ChapineroCountry - ColombiaZip/Postal Code - 110221At Emapta, saying “We’re a Family” means we’re also your second home at work, and our ratings prove it! 4.5 GLASSDOOR RATING 4.5 FACEBOOK RATING 93% CANDIDATE REFERRAL Our goal is to build your local careers with global impact, so you can achieve your ambitions and full potential without the need to work abroad. - ** - Explain how our products and services can help address those needs considering the terms of their individual settlement agreements - Answer questions regarding eligibility for coverage of specific treatments, medicines and equipment - Assist with locating providers, transportation or pharmacies and setting up appointments for our members - ** Learn, learn, learn **from our training staff and your teammates as we constantly reinvent ourselves to better serve our member base - which grows every day - Be part of small call center team that emphasizes member satisfaction **Requirements**: - You have a bachelor’s degree or equivalent professional experience in a customer service-related role; call center experience is a plus - You welcome the challenge to truly engage with our members while being able to navigate our systems and document your interactions - You have demonstrated that you love to learn and solve complex problems. If you’re familiar with the language of medical billing, Medicare guidelines or workers’ compensation fee schedules - so much the better. - You’re good at absorbing complex situations but can explain them in straightforward language. You display the same ability when technology is involved.