Job Description This is a remote position. Role Name: Bilingual Customer Service & Lead Qualification Agent (English & French) Schedule: Full-time position Monday to Friday Flexible hours, up to 40 hours a week. Usually best calling times 9am - 12pm & 3pm - 8pm Client Timezone: EST. /Canada, Montreal Performance bonus; this will be discussed during interviews. Job Description This is an exceptional opportunity to be the welcoming first voice for excited prospects who have discovered premium lighting solutions through social media. You’ll guide potential clients through understanding how architectural lighting can transform their properties, working with a proven system that includes comprehensive scripts, thorough training, and performance-based rewards. This customer service-focused role involves lead qualification rather than sales pressure, allowing you to focus on understanding client needs and connecting them with the right solutions. With plans to scale the team to five agents and expand into new markets, this position offers excellent growth potential in a thriving industry. Responsibilities Contact warm leads generated from successful social media advertising campaigns Use proven scripts to explain premium lighting products and services to interested prospects Understand and assess client needs for architectural lighting projects on residential and commercial properties Determine client budgets and financial capacity for lighting installations Qualify leads effectively for handoff to the in-house closing specialists Communicate professionally with diverse clientele including entrepreneurs, business professionals, and homeowners Maintain fluent communication in both English and French with prospects across different markets Keep accurate records of lead interactions and qualification outcomes Complete comprehensive 3-day training program and participate in ongoing WhatsApp support system Requirements Requirements Essential: Native or near-native fluency in both English and French (bilingual proficiency required) Strong verbal communication skills and professional phone presence in both languages Customer service experience preferred, with ability to build rapport quickly Comfortable following structured scripts while maintaining natural, engaging conversations Experience or comfort with outbound calling to interested prospects Basic computer proficiency and ability to learn CRM systems quickly Positive attitude and professional demeanor when representing premium services Availability for full-time commitment with flexibility for optimized calling schedules Eagerness to learn about architectural lighting and premium home improvement services Goal-oriented mindset with interest in performance-based compensation structure Requirements Essential: Native or near-native fluency in both English and French (bilingual proficiency required) Strong verbal communication skills and professional phone presence in both languages Customer service experience preferred, with ability to build rapport quickly Comfortable following structured scripts while maintaining natural, engaging conversations Experience or comfort with outbound calling to interested prospects Basic computer proficiency and ability to learn CRM systems quickly Positive attitude and professional demeanor when representing premium services Availability for full-time commitment with flexibility for optimized calling schedules Eagerness to learn about architectural lighting and premium home improvement services Goal-oriented mindset with interest in performance-based compensation structure