TICKET COORDINATOR needed! TS/SCI with active polygraph required! Ticket Coordinator to perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. The job duties are as follows: Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring dedicated queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams. Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved. Ensuring proper assignment of tickets as well as facilitation of resource allocation based on workload. Requirements: Must have 1 year of experience in either a customer-centric environment such as an office administrative role or within a communications/project management role. Must be able to multi-task, communicate clearly and handle a high-stress environment. Salary Range: $52,000 - $56,800 Can also apply at https://flashtg.com/flash-technology-careers or send resume to [email protected] . SOME of our COMPREHENSIVE BENEFITS OFFERINGS! 401(k) with 6% company match - VESTS IMMEDIATELY Medical Insurance (with HSA and HRA options) Dental Insurance Vision Insurance Life and Disability Insurance Complimentary AURA Identity Theft Protection Tuition Reimbursement (can be used for professional licenses and certificates) Paid Time Off (Vacation, Sick, and Holiday time) Referral bonuses And more! #J-18808-Ljbffr