Company Description Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work? J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations. Job Description We are seeking an Accounts Receivable Supervisor to join our Finance team. This is a unique opportunity for an entrepreneurial, highly driven person with a well-rounded skill set and whose responsibilities extend beyond those of traditional collections roles. The ideal person for this role will need to not only have a strong grasp of accounts receivable functions and processes but also be flexible and a strategic thinker able to take on a variety of tasks. The Accounts Receivable Supervisor position will play a critical role in managing our accounts receivable processes in our Colombia Shared Services Center. This role will be responsible for all supervision responsibilities for our Billing, Collections, and Cash App teams. The ideal candidate will possess a robust understanding of accounts receivable functions, exceptional attention to detail, and excellent analytical skills. The Accounts Receivable Supervisor will have experience supervising a diverse team in a hybrid working environment. The role requires the Supervisor to have a take-charge approach. Team members will report to their functional managers but have a dotted line to this onsite Supervisor. Job Responsibilities Support the functional managers in billing, collections, and cash app as assigned to ensure all work is completed accurately and on time. Gain and maintain a complete understanding of all processes, systems, tools, problems, etc., as assigned. Develop a complete understanding of all team inefficiencies, problems, etc. Make suggestions and work with the management team to drive improvements. Supervise and assist with documenting all processes, creation of policies, SOPs, training guides, etc. Complete all assigned reporting and reconciliations accurately and on time. Analyze the weekly reports received from bill review portal vendors and use VLOOKUP skills to add additional invoice data to the spreadsheet. Use as a tool for managing appeals/deductions. Prepare weekly bill review portal status reports and distribute to the appropriate stakeholders. Effectively process write-offs in an accurate and timely manner based on corporate policy as assigned. Assist bill review portal teams with payment reconciliations by identifying and resolving any discrepancies in a timely manner. Effectively supervise the team and provide continual performance feedback to functional managers. Assist functional managers with goal setting, performance reviews, weekly team meetings, etc. Interact with AR team, project managers, leadership, and business development team to identify and prioritize outstanding invoices for collections, resolve problems, and ensure a smooth transaction flow. Ensure that all team members abide by company requirements and regulations. Ensure that all team members work productively while also adhering to hybrid working requirements. Create and maintain a positive team culture and working environment both internally, externally, and cross-functionally. Provide exceptional customer service to internal and external stakeholders, addressing inquiries and concerns promptly and professionally. Qualifications Required Qualifications At least 3 years experience supervising an AR team or similar role. At least 5 years experience working in AR (Billing, Collections, Cash App). Experience working with ERPs (Microsoft D365, SAP, Oracle, etc.). Intermediate knowledge of reporting platforms, bill review portals, and MS Office including pivot tables and VLOOKUPs. Strong analytical skills and attention to detail. Excellent communication and interpersonal skills. Excellent time management skills with the ability to shift focus as needed. Ability to work effectively in a fast-paced, deadline-driven environment. Ability to multi-task and work independently. Proven ability to collaborate with cross-functional teams. Preferred Qualifications Associate’s degree or above in accounting, Finance, or related field. Experience using bill review portals especially LegalX, TyMetrix 360 portals. Experience with Microsoft D365. Prior experience in process improvement initiatives is a plus. Additional Information Some of the Benefits We Have Include Our flexible work environment allows employees to work remotely when needed. Medical, Dental, and Vision Insurance. Commuter Benefit. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. EEO and Job Accommodations We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal! J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr