Colombia, Remote Hi, I'm Juliana Restrepo , your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU as the next Product Support Analyst at CSG. Who will love this job - A thinker - you take advantage of resources and implement ideas in new ways to find solutions - An empath - you know how to connect and communicate with different audiences - A producer - you're comfortable quickly switching context and adapting - A winner - you achieve or exceed goals while maintaining an elevated level of integrity What you'll do - This role is responsible for reviewing the overall architecture of hardware, software, and networking systems by composing a slightly complex test plan script, executing the tests, documenting the results and analyzing the output. - Reviews and analyzes overall architecture of slightly complex hardware, software, and networking systems by composing detailed test plan scripts ensuring proper requirements coverage, executing the tests, documenting the results, analyzing the output, root cause analysis and communicating results. - Participates in activities related to the Agile and DevOps including planning, reviews, stand-ups, demos, retrospectives and corrective actions etc. - Identifies data needed for test, and creates new data or obtains existing data to meet the requirements of the test. - Works with Test & Defect Management tools, Test automation tools, and scripting languages. - Understanding the requirements and performing basic design and development, maintenance of the automation & manual test suites as per project needs. You should have - Bachelor's degree in Systems Engineering, related field, or equivalent experience - 3-5 years of experience in Knowledge of software testing; research, design, methodologies/processes, implementation, and documentation. - Experience with testing tools and/or evaluation of testing tools. - Experience with test plan development and test environments. - Experience in planning and organizing test plan execution. - Technical experience in testing methodologies and procedures.. - Ability to read, write, speak and understand the English language in a business environment. Perks & Benefits - Work from Home, in-office, or hybrid - Medical & Dental Coverage - Life Insurance - Emotional and Mental Well-being Initiatives - Volunteer Time Off - Birthday Day Off - Meal Allowance - Education Reimbursement Location(s): CO.Bogota.Office