Job Title: Ocean Freight Forwarder Key responsibilities for this role include ensuring the smooth and efficient management of shipments within assigned countries, as well as providing proactive customer engagement and serving as a bridge between customers and our network to enhance the customer experience. We are seeking professionals with industrial engineering, international business, or related field backgrounds who have at least one year of experience in freight forwarding. The ideal candidate will possess excellent verbal and written communication skills, proficiency in English and Spanish, strong customer service and communication skills, and the ability to work effectively both independently and as part of a team. Responsibilities: - Respond to customers consistently and confidently by providing accurate information regarding shipment status, tracking, documentation requirements, transit time, and prices. - Have ocean operational knowledge, including shipment creation, tracking, and delivery at destination. - Enhance the service experience by exercising professionalism and empathy when dealing with each customer's unique needs and demands. - Communicate effectively with network colleagues, emphasizing urgency on behalf of the customer. - Meet all commitments to customers in terms of follow-up and ongoing communication. - Follow up with operations for booking, scheduling, and pre-alerts. Validate and share details with the customer. - Coordinate and resolve exceptions with operations and proactively update the customer. - Accept customer requests for quotations and forward them to the Quotations team; pass leads to Sales. - Record customer complaints, resolve them, or assign tasks to relevant functions.