Bizagi is growing fast as part of the rapidly expanding cloud automation market. Right now, we’re looking for the best individuals across regions with a talent for innovation. We are extremely passionate about our global team, our diversity, our culture and our customers. Bizagi is a global software company born in LATAM with a strong presence in EMEA and growing fast in NAM. Bizagi stands for Business Agility with a clear vision: to be the best process automation company enabling large organizations to change faster. Because traditional software development and legacy systems can be slow, Bizagi developed an easy-to-use cloud platform for low-code process automation. It helps organizations across industries to launch modern apps that digitize and automate the way the business works. Customers include adidas, DHL and Old Mutual. What is it like to work at Bizagi? We are an ambitious and innovative team, so the path ahead will give you new opportunities to grow professionally. You’ll have the chance to work with talented people across the globe - including our world-class leaders. Every Bizagi employee has the chance to make a tangible impact on the company’s success and we believe in having fun along the way. We don’t take ourselves too seriously and we celebrate new ways of thinking. Once you join you will see also that Bizagi embraces diversity, equality, inclusion, and mutual respect. Importantly, we believe that people do their best work when they have a healthy work-life balance, so we live and breathe flexibility every day. Our values are to be innovative, collaborative, and responsive. We believe in being accountable for responsibilities and working towards outcomes, not hours in the office or ‘online’. Come join us and find out what the best work of your career could look like here at Bizagi! You will play a pivotal role in ensuring our customers have a smooth and efficient experience with our PaaS solutions. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development. You are highly resourceful, analytical, have a combination of focus, flexibility, self-motivation, integrity, willingness to put the team and company’s interest above all else. You will lead, guide and mentor a team of Engineers. There is the potential for this role to also take on the management of Bizagi’s Global customer support organisation in the future. **Responsibilities**: Strategic Leadership: - Serve as a team leader by enabling teams to generate a vision, establish direction, create an atmosphere of trust, and leverage diverse views, while working collaboratively as a member of a team and executing independently - Collaborate with stakeholders to identify opportunities for innovation and improvement. - Working closely with Bizagi strategy teams to shape the Azure based Cloud Native strategy and transformation for our customers to adopt new operating models and transform their business to a platform-based approach Solution Architecture: - Architect and design scalable, reliable, and secure PaaS solutions. - Evaluate business requirements and recommend appropriate Azure services to meet those needs. - Ensure compliance with Azure security standards and industry best practices. Technical Expertise: - Deep understanding of Azure PaaS services, including Azure App Service, Azure Functions, Azure Logic Apps, and more. - Provide technical guidance to development teams, ensuring best practices and efficient utilization of Azure resources. - Drive towards new Cloud Native ways of working such as Site Reliability Engineering, GitOps, Modern Engineering, and Modern Testing - Design, develop and maintain cloud computing infrastructure and platforms by following established processes and procedures - Design and optimize product testing and deployment procedures. Troubleshoot and resolve technical issues related to PaaS deployments. - Set up, configure and maintain organizational networks and system infrastructure; generate system improvements based on business needs - Participate in all phases of the cloud integration engineering life cycle; troubleshoot technical problems as they arise Customer Experience: - Provide 24x7 operations for all of Bizagi’s Cloud Services. - Collaborate with customer-facing teams to understand customer needs and pain points. - Ensure our PaaS solutions meet customer expectations in terms of performance, reliability, and scalability. - Continuously improve the customer experience by monitoring and optimizing PaaS solutions. Team Management: - Lead a team of Azure specialists, architects, and engineers. - Foster a culture of innovation, collaboration, and continuous learning. - Mentor team members and provide career development opportunities. - Prioritizes and facilitates a culture of continuous improvement, collaboration and systems thinking - Sets the tone for successful coll