Job summary This individual contributor role involves solving complex problems and identifying innovative solutions. Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients. Responsibilities - Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients. - Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion. - Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams. - Lead complex cross-functional initiatives between clients and internal teams. - Coordinate resources to achieve Visa and client goals. - Resolve client inquiries promptly and maintain updated support documentation. - Build strong relationships with key clients and stakeholders. - Represent clients within Visa to prioritize enhancements. - Identify operational improvements to boost service quality and efficiency. - Report project accomplishments to senior management. - Act as a liaison, providing problem management and system enhancement support. - Educate clients on best practices. - Manage complex change requests, negotiating and managing expectations. - Serve as an escalation point for complex issues. - Notify clients of critical problems or maintenance outages. - Stay informed about payment industry trends and Visa products. - Coach new staff and identify training opportunities. - Escalate issues to department management when necessary. - Assist in leading department projects and initiatives. Qualifications - 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD - Excellent communication skills (written and verbal) - Strong analytical and problem-solving skills - High attention to details - Ability to work under pressure and handle multiple tasks simultaneously - Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently - Understanding of credit card processing, payments gateways, and related technologies - Sound business decision-making, goal setting, and achieving high-quality operational results - Prioritization and management of customer expectations, both in team and independent settings - Developing and managing adaptable plans in changing environments - Excellent interpersonal skills with a proven record of customer satisfaction - Solid organizational, conceptual, and logical problem-solving abilities - Strong relationship management, strategic thinking, and problem-solving skills - Ability to establish productive working relationships - Efficient in Microsoft office (Outlook, Excel, Word and Power Point) - Fluent in Spanish, English and Portuguese - Experience in customer support role in financial services or payments card industry - Excellent troubleshooting skills Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora