At Optum Global Advantage, we built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life’s best work. **sm** The Service Coordinator BOS will be responsible for leading, providing coaching/mentoring and guidance to the work team (Supervisors and Advocates) establishing performance priorities oriented to the fulfillment of the achievements and quality in the process, through motivation and improvement opportunities for the area. Track KPI results and develop action plans to strategically address the problem to be solved. **Primary Responsibilities**: - Coordinate, and act as responsible for daily, weekly, monthly activities of team members. - Establish priorities for the team ensuring compliance with tasks and performance objectives. - Coordinate work activities with supervisors, managers, departments, among others. - Identify and resolve operational problems using defined processes, experience and judgment. - Provide coaching and feedback to team members including formal corrective action. - Conduct annual performance reviews for team members. - Control operation sizing, perform data analysis and reporting according to operations needs. Identify improvement opportunities and propose action plans. **Required Qualifications**: - Professional in administrative, financial or related careers. - 3 to 4 years of work experience in BPO industry (Coordinator, Team Leader, Supervisor or related). - Advanced English - Advanced proficiency with using Office tools like Excel, Word, PowerPoint, and SharePoint **Desired Qualifications**: - Knowledge of healthcare LOBs, telemarketing and sales, Medicare, Medicaid or United Healthcare. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Key Words: Service Coordinator, Deputy Manager, Bogota, Colombia.