About Four Seasons: Our company is powered by our people. We are a collective of individuals who strive to become better, push ourselves to new heights and treat each other with respect. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury and genuine heart. We know that delivering exceptional guest experiences relies on providing a world-class employee experience and company culture. At Four Seasons, we value recognizing familiar faces, welcoming newcomers and treating everyone we meet with kindness and respect. Whether you work with us, stay with us, live with us or discover with us, our purpose is to create lasting impressions. This stems from our belief that life is richer when we truly connect with the people and world around us. About Our Location: In Colombia's historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating back to the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses our 131 accommodations, including 27 suites. Connect with our lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at our Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena's cultural focal point. About the Role: The Credit Manager maintains proper credit procedures throughout the hotel in accordance with local and corporate policies and procedures. Responsibilities: - Establish and maintain local credit policies and procedures regarding billing, credit cards, collections, inquiries, and check collection. - Prepare month-end and year-end reports and reconciliations in accordance with established corporate guidelines. - Handle all inquiries from guests or credit card companies promptly (same day if possible) and professionally. - Ensure quick and accurate billing of all accounts and timely follow-up on collections. - Maintain credit histories, original credit applications approved in writing, and other records for the hotel's regular accounts. - Ensure the check-in/check-out procedure protects the hotel without burdening or delaying guests. - Develop and maintain relationships with regular customers to foster communication and assist in collections. - Prepare and conduct a monthly credit meeting. Requirements: - Professional background in accounting, administrative careers, or related fields. - 3 years of experience in similar positions. - Practical technical knowledge of accounting principles. - Knowledge and ability to operate computer equipment and Microsoft Office Suite software. - Knowledge of Sun, iScala, and Opera Systems (desirable). What We Offer: - Competitive salary - Excellent training and development opportunities - Free accommodation at other Four Seasons hotels and resorts - Free laundry service for employee uniforms - Employee meal service Schedule: Full time