Descripción general Purpose We are the Service Management Technology (SMT) team under GET - Service Management Technology. We utilise the Service Now tool to provide the enterprise asset management and configuration management database, along with the enterprise ticketing system for incident/problem/change and service requests. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not make the perfect fit. Accountabilities Reporting to the Support Manager of Service Management Technology, the candidate will be responsible for development, maintenance, and support of the enterprise Service Now application in a fast-paced environment. The primary focus of this role will be on the Service Now application, as part of a small, empowered team focused on all modules of the Servicenow platform. The with the team's scope, the primary focus (80%) of the role will be to troubleshoot complex issues and provide fixes / solutions for deployment. While the secondary focus (up to 20%) is the day to day operations, new project initiative involvement, and stability of the existing deployed modules. As part of your directive to ensure system availability, you will be reachable, 24x7, by rotational pager. Is this role right for you? In this role you will: You enjoy providing support in a fast-paced environment. Enjoy providing improvements, recommendations and solutions on existing processes and tools. Get a deep satisfaction in applying your troubleshooting and root cause analysis to address bugs, or finding workarounds, or other methods to solve problems. Participate in solution design discussions with peers and internal customers. Work in conjunction with the technical lead and architects. Manage Service Now Platform deployment and support in Service Now. Assist as first and second level support for the Service Now incidents and Service Requests. May require overtime and on-call support occasionally. Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: 1. 3+ years of System Administration or development experience with Service Now 2. 3+ years of hands-on experience troubleshooting issues and developing the solution within the Service Now platform. 3. 3+ years of hands-on working experience as a member of a medium or large sized help desk. Certified Service Now System Administrator certification or training, Nice to have ITIL Foundation certification or Training University and/or College in Computer Science or related disciplines. Experience with System Development Life Cycle and Test methodology. Ability to do research and development of new ways to leverage the Service Now Platform. Strong analytical skills to review Import payloads, monitor integrations and discovery schedules, maintain discovery schedules and dates. Multilingual (English/French/Spanish) is a plus. #Li-Hybrid #COLGBS Purpose We are the Service Management Technology (SMT) team under GET - Service Management Technology. We utilise the Service Now tool to provide the enterprise asset management and configuration management database, along with the enterprise ticketing system for incident/problem/change and service requests. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not make the perfect fit. Accountabilities Reporting to the Support Manager of Service Management Technology, the candidate will be responsible for development, maintenance, and support of the enterprise Service Now application in a fast-paced environment. The primary focus of this role will be on the Service Now application, as part of a small, empowered team focused on all modules of the Servicenow platform. The with the team's scope, the primary focus (80%) of the role will be to troubleshoot complex issues and provide fixes / solutions for deployment. While the secondary focus (up to 20%) is the day to day operations, new project initiative involvement, and stability of the existing deployed modules. As part of your directive to ensure system availability, you will be reachable, 24x7, by rotational pager. Is this role right for you? In this role you will: You enjoy providing support in a fast-paced environment. Enjoy providing improvements, recommendations and solutions on existing processes and tools. Get a deep satisfaction in applying your troubleshooting and root cause analysis to address bugs, or finding workarounds, or other methods to solve problems. Participate in solution design discussions with peers and internal customers. Work in conjunction with the technical lead and architects. Manage Service Now Platform deployment and support in Service Now. Assist as first and second level support for the Service Now incidents and Service Requests. May require overtime and on-call support occasionally. Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: 1. 3+ years of System Administration or development experience with Service Now 2. 3+ years of hands-on experience troubleshooting issues and developing the solution within the Service Now platform. 3. 3+ years of hands-on working experience as a member of a medium or large sized help desk. Certified Service Now System Administrator certification or training, Nice to have ITIL Foundation certification or Training University and/or College in Computer Science or related disciplines. Experience with System Development Life Cycle and Test methodology. Ability to do research and development of new ways to leverage the Service Now Platform. Strong analytical skills to review Import payloads, monitor integrations and discovery schedules, maintain discovery schedules and dates. Multilingual (English/French/Spanish) is a plus. #Li-Hybrid #COLGBS Operario Universitaria Ingeniería de sistemas Computación Ingeniería eléctrica Tecn Sistemas Computación Tecnólogo en Sistemas 1 año de experiencia 1 Vacante Habilidades clave Terminos que coinciden entre tu perfil y la oferta de trabajo (agregalos dentro de tu hoja de vida) - ingenieras - soporte - Services Now - IT Support Cargos relacionados - Analista de soporte y mesa de ayuda