**Earn up to $3.820.000 COP** **Opening available for Barranquilla** **Responsibilities**: - Provide effortless customer experiences regardless of the chosen modality. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - From a single interface handle all interactions from multiple channels. - Troubleshoot and resolve customer issues & concerns using the most efficient resources and processes. - Ensure customer satisfaction and maintain professional customer support. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Report all customer complaints for follow-up by appropriate department/personnel. - Follow communication procedures, guidelines and policies. - Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations. **Requirements**: - Proven call center or customer service experience preferred. - Advanced English (B2 level or above). - Full time availability to work On-site. - Strong soft skills and communication skills. - Basic understanding of office and computer systems/software. - Must have excellent organizational and multitasking skills.