Key Responsibilities Answer incoming calls with professionalism and empathy. Connect existing clients with their legal teams and provide quick solutions to concerns. Direct calls from insurance adjusters and medical providers to the appropriate legal staff while maintaining confidentiality. Redirect potential new clients to the Intake department. Collaborate with internal departments to support client cases. What Were Looking For Ability to multitask and stay calm under pressure in a high-volume call environment. Strong organizational and communication skills. Proficiency in Microsoft Word, Outlook, and DocuSign. Experience using standard office equipment (phones, computers, fax, etc.). Excellent customer service skills and emotional intelligence. Empathy and professionalism when dealing with clients in distress.El equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. Añade las que te faltan a tu perfil para atraer su atención. - Educación mínima: Universidad / Carrera técnica - años de experiencia - Idiomas: Inglés