**Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** Are you an experienced designer who wants to shape the future of digital experiences and make a significant impact on the world’s critical systems? Then you’ll love working at Kyndryl Vital. At Kyndryl Vital, we are looking for creative, curious, empathic systems thinkers who want to tackle wicked problems with some of the best technical colleagues in the world. Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists. We are bound together by a desire to help our customers make sense of complexity and co-create intelligent and adaptive experience ecosystems that resonate with their users and transform their businesses. We believe the next evolution of experience will emerge from the artful blending of behavioral insight and business intelligence into elegantly simple, deeply human moments. We are fortunate to work with the world’s best IT experts to ensure that we can not only imagine a great experience, but that we can build it, deliver it, optimize it, and sustain it. **The Role** An Experience Designer crafts immersive and engaging experiences that connect people with environments, events, and interactions, focusing on how these experiences feel and unfold over time. This role involves understanding the needs and emotions of participants through research and testing and collaborating with various stakeholders to bring these experiences to life. By considering the emotional, social, and sensory aspects of an experience, Experience Designers aim to create memorable and impactful moments that leave lasting impressions. As an Experience Designer at Kyndryl Vital Colombia you will take ownership of design workstreams, creating detailed design documentation and prototypes based on customer needs. You will work with clients to define design requirements and deliver user-centric design solutions, ensuring alignment with business goals. You will lead design reviews, presenting and advocating design decisions with stakeholders, both internal and external. Additionally, you will assist with integrating design thinking into larger project frameworks, collaborating with engineering and other teams to ensure a cohesive experience. Utilizing feedback from stakeholders, you will iterate and refine design solutions, ensuring high quality and usability. **Your Future at Kyndryl** Every position at Kyndryl offers a way forward to growing your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and certifications. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. **Who You Are** You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others. **Required Technical and Professional Expertise** - **Human-Centered Design**: You have a deep understanding of human-centered design methods and mindset - **Co-Creation**: You excel at aligning stakeholders through workshops and collaborative sessions - **Storytelling**: You can communicate clearly and compellingly - **User Research**: You can design and conduct generative and evaluative user research - **Prototyping**: You can create context-appropriate, low-to-high fidelity prototypes - **Visual Communication**: You have expertise in information design - **AI and Data Ethics**: You leverage AI tools while maintaining quality and ethical standards **Preferred Professional and Technical Expertise** - 6-7 years experience - Deep industry vertical experience - Experience in both enterprise and agency worlds - Human behavior, change management, or other applied social sciences - Data science, AI/ML background - You may specialize more deeply in: - Service Design - User Experience - Interface Design - Information Architecture - Graphic Design - Environmental Design - Data Visualization **Required Education** - Bachelor’s Degree or equivalent portfolio **Preferred Education** MDM, MDes, MFA, dMBA or equivalent **Being You** Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace whe