Unlock Customer Success The ideal candidate will drive customer adoption and growth by delivering world-class service, gathering complex requirements, and designing consultative solutions. - Gather key customer needs and work collaboratively with the team to develop tailored adoption plans that optimize client usage. - Analyze data to identify business performance improvement opportunities and effectively communicate findings to stakeholders. - Develop strong relationships with customers and build trust through proactive communication and issue resolution. Requirements: - 5+ years of experience in Customer Success, Project Management, or Account Management roles, preferably in SaaS. - Expertise in building client relationships, managing risks, engaging stakeholders, onboarding, project planning, and forecasting. - Experience with Salesforce, Zendesk, and Data Visualization tools. We offer a collaborative work environment, flexible hybrid schedule, and comprehensive benefits package. Our office is located in Medellín, Colombia, next to Interplaza Mall. We're looking for a skilled professional who can drive customer success and growth while maintaining a high level of customer satisfaction. Candidates with expertise in Customer Success, Project Management, or Account Management roles are encouraged to apply. Referrals increase your chances of interviewing at our company. Experts add insights directly into each article, started with the help of AI.