About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other as we wish to be treated. Our team members worldwide create extraordinary experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we recognize familiar faces, welcome new ones, and treat everyone with respect. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create lasting impressions. We believe life is richer when we connect genuinely with people and the world around us. About the location Located on Colombia’s Caribbean coast in Cartagena, Four Seasons is revitalizing historic buildings dating back to the 16th century. Experience the charm of the Getsemaní neighborhood, with 131 accommodations including 27 suites. Enjoy four restaurants and lounges, entertain in two ballrooms, and unwind at the Spa, Fitness Centre, and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural hub. About the role This role provides guidance to the F&B department on Four Seasons' approach to learning, quality, and development, including approved methods, processes, and suppliers, ensuring brand standards are maintained. It also verifies that training resources meet standards and supervises content development and management. What you will do Provide guidance on Four Seasons' learning approach and culture, including approved methods, processes, and suppliers. Offer context on the organization’s learning philosophy and ensure alignment with overall objectives. Collaborate with the Learning and Development team to develop a comprehensive training strategy for F&B, including content, schedules, metrics, follow-ups, meetings, policies, and collaborations. Create ongoing product training programs, prioritizing new beverage, dish, menu, or product launches. Develop continuous training programs on service standards, focusing on updates and new standards. Establish and manage agreements with suppliers for regular product and service training sessions. Requirements Technologist or professional in Business Administration, Hospitality, Tourism, or related fields. Minimum of 3 years of experience in the hotel industry in leadership roles or quality assurance. At least 2 years of experience leading and developing staff training plans in hospitality (hotels or restaurants). Advanced English proficiency. Knowledge of high-quality standards in Food & Beverage. What we offer Competitive salary. Indefinite-term contract. Opportunities for training and development. Complementary accommodation at other Four Seasons Hotels and Resorts. Complimentary meals during working hours. Uniform laundry service. Availability Full-time position. #J-18808-Ljbffr