Job summary Sanofi is implementing an ambitious plan called DRIVE complementing our Play to Win Strategy with 3 main objectives (i) keep fuelling our pipeline (ii) make Sanofi a modern science-driven healthcare company (iii) serving our patients. As we advance in the implementation our Play To Win strategy in the LATAM MCO, We are also adopting a new way of working from a local to a regional configuration. Key Dimensions SCOPE & SCALE The Customer Engagement role is designed to focus exclusively on strategic discipline and customer engagement at product/indication level for local markets. Responsibilities Customer Strategic Focus (How to win) : Responsible to orchestrate all actions related to product activation aligned with the country/geography objectives and with LATAM brand leads. Customer Engagement Strategy And Execution Develop and implement a comprehensive customer engagement strategy that prioritizes direct, meaningful interactions, leveraging insights to drive engagement and satisfaction, integrating all customer interacions into one single customer strategy. Customer Persona Development: Craft detailed customer personas based on robust data and insights, enabling the team to deeply understand the motivations, challenges, and behaviors of different customer segments. Go-to-Market Channel Assessment & Choices: Conduct thorough assessments of available go-to-market channels, evaluating their effectiveness in reaching target customer segments. Call Plan by Channel: Develop detailed call plans for each chosen channel, outlining the frequency, messaging and objectives of interactions. Omni-Channel Engagement: utilize an omni-channel approach to map and analyze customers adoption in alignment with customer journey and across multiple platforms with the objective of optimizing these interactions for a seamless and positive experience. Customer Insights: collect and analyze customer feedback and insights to identify areas for improvement and change course to address pain points and manage customer expectations. Mastering LATAM Matrix: Work closely with Brand Leads to ensure that engagement strategies complement and amplify brand strategies, align with the overall objectives. Compliance: Respects corporate commitment and compliance guidelines. Ensure that all products within the portfolio comply. Monitor product compliance and work closely with Pharmacovigilance. Customer knowledge: Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. Responsibilities ROLE CHALLENGES (Strategic Planning Period) Support the creation of LATAM Region while adopting a multi-country mindset that translates global expectations and fullfils local needs. Accelerate ditigal transformation and Agile methodology (e.g. Leveraging data and AI) to accelerate & scale -up new operating models. Successfully adapt / evolve ways of working while delivering business results / avoiding business disruption. Education Background: Bachelor's degree in science, MBA is a distinct advantage. Industry Expertise: Deep understanding of the pharmaceutical industry's regulatory environment, local market dynamics, and the healthcare ecosystem specific needs and behaviours Customer Engagement Relevance: Proven experience in developing, adjusting, and leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. Customer-Centric Mindset: A deep understanding of local healthcare ecosystem, professionals' and patients' needs and expectations, enabling the development of strategies and messages that resonate and deliver value Language Proficiency: Fluent in Spanish and advanced English Must Have Customer Engagement Strategy Execution: Proven track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty. Experience in Customer Engagement: Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. Agile Project Leadership: Demonstrated ability to manage projects using Agile methodologies, effectively leading cross-functional teams and adapting strategies in a dynamic, fast-paced environment. Customer knowledge: Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. Soft And Technical Skills Leadership and Communication: Cross-funtional leadership and communication skills, capable of influencing and coordinating diverse teams and engaging effectively with wide range of stakeholders across different cultural and regulatory landscapes. Customer-Centric Mindset: A deep commitment to understanding and prioritizing the customer's needs and preferences. Adapability and Creativity: Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers. Collaborative skills: Strong collaborative skills to work effectively with Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies. Ability and mindset to adapt to new ways of working such as Agile. Leveraging Agile methodologies for cross-team project and initiatives. WHY CHOOSE US? Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally. Flexible working policies, including up to 50% remote work. Private medical care, life and health insurance, and gender-neutral paid parental leave Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation. Progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. 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