Bizagi is growing fast as part of the rapidly expanding cloud automation market. Right now, we’re looking for the best individuals across regions with a talent for innovation. We are extremely passionate about our global team, our diversity, our culture and our customers. Bizagi is a global software company born in LATAM with a strong presence in EMEA and growing fast in NAM. Bizagi stands for Business Agility with a clear vision: to be the best process automation company enabling large organizations to change faster. What is it like to work at Bizagi? We are an ambitious and innovative team, so the path ahead will give you new opportunities to grow professionally. You’ll have the chance to work with talented people across the globe - including our world-class leaders. Every Bizagi employee has the chance to make a tangible impact on the company’s success and we believe in having fun along the way. We don’t take ourselves too seriously and we celebrate new ways of thinking. Once you join you will see also that Bizagi embraces diversity, equality, inclusion, and mutual respect. Importantly, we believe that people do their best work when they have a healthy work-life balance, so we live and breathe flexibility every day. Our values are to be innovative, collaborative, and responsive. We believe in being accountable for responsibilities and working towards outcomes, not hours in the office or ‘online’. Bizagi has an innovative go-to-market strategy by generating substantial market interest through its free modelling software, downloaded by over 2 million companies to date. The Support Engineer is responsible for manage and resolve issues for partners and customers along with the support team located in Bogotá. Experience & milestones We are looking for the best talent in the industry to support Bizagi’s rapid growth. You should have at least 2 years of experience in a software technical support role - Position Information_ - Full Time - Permanent - Skills _Essential_ - Experience in a customer facing or customer support role - Knowledge in JAVA or.NET programming languages and tools. - Expertise with analytical troubleshooting and problem-solving skills - Strong troubleshooting skills - Familiarity with SQL Server or Oracle Databases - Experience of administration and support of Windows Operating Systems family - Technical proficiency in Load Balancing technologies from Microsoft or other technologies - Client orientation - Capable to communicate technical information verbal and written - Attention to detail, creative and able to establish credibility with prospects - Understands the value of time and manages this with high disciplined - Decision-making - Able to multi-task activities and adapt priorities and behaviours as Bizagi evolves - High integrity essential - English Advanced level - Knowledge _Essential_ - Knowledge of Microsoft Internet Information Services (IIS) Application Server - Academic & Professional Qualifications_ - Essential_ Bachelor’s degree in Computer Science or a related field. Key Tasks & Accountabilities * Manage customer facing role in a very collaborative environment. - Generate analytical troubleshooting and problem when the client requires it - Demonstrated ability to troubleshoot the most technical issues - Work with relational databases as Oracle, SQL