In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions. How You'll Make an Impact Diagnose and resolve IT-related issues effectively and efficiently. Ensure that computers are delivered in a 'ready-to-use' condition for IT users. Provide ad-hoc training to users on common IT issues and guide them through self-service tools. Manage the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB). Conduct regular inventory checks for relevant hardware. Coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations. Handle warranty cases in collaboration with the appropriate OEM vendors. Identify and report potential risks that could impact OSS service quality. Support end users and ensure the functionality of IT equipment and software in meeting rooms and collaboration areas. Host and assist third-party technicians. Perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality. Adhere to OSS governance, participate in meetings, and follow escalation processes. Follow OSS procedures outlined in the Runbook, SOPs, and knowledge articles. Recommend equipment modifications or improvements to enhance efficiency and customer satisfaction. Support process engineering & maintenance related to non-standard IT hardware, systems, and production equipment. Handle setup and deployment of hardware and software. Ensure compliance with applicable regulations, procedures, and guidelines. Your Background: Formal qualification in IT from an accredited university, college, or completed apprenticeship. Excellent communication skills in both written and verbal English and local language. Proactive, solution-oriented mindset. Ability to work independently and be self-driven. Tools: ServiceNow, MS Office 365, Windows, iOS, Asset Management Tools. Methodologies: Lean 6 Sigma, ITIL. More about us: Candidate must be available to work on-site at both locations in Bogotá. Hitachi Energy is a global leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies, and we have a rich history of pioneering mission-critical technologies like high-voltage transformers, automation, and power electronics. Headquartered in Switzerland, we employ over 50,000 people across 60 countries, with revenues around $16 billion USD. We invite you to apply today. #J-18808-Ljbffr